Frequently Asked Questions

Everything you need to know about legal protection for your travels.

What does legal protection cover?

LPH covers legal assistance for tourists including lawyer consultations, court representation, translation services, and case management. Coverage depends on the selected plan and destination country.

How quickly is a lawyer assigned after I open a case?

Our operations team assigns a qualified lawyer within 2-24 hours of case submission depending on case urgency and jurisdiction.

Can I buy a policy for someone else?

Each policy is individual and covers only the named traveler. Family members must purchase separate policies. Some plans offer family rates.

What happens if my payment is rejected?

You will receive an email with the rejection reason. You can re-upload your payment receipt from your account dashboard and resubmit.

How do I access my policy document?

After your payment is approved, your policy document is automatically generated and available in your account under My Orders. You can download it as a PDF.

Is coverage valid worldwide?

Coverage is destination-specific. When purchasing, you select the country you are travelling to. Check our coverage page for supported countries.

Can I cancel and get a refund?

Cancellation requests are reviewed case by case. Contact support before your travel date. Refunds are not available once a case has been opened.

How do I open a legal case?

Log in to your account, navigate to My Cases, and click Open New Case. Describe the legal issue and upload any relevant documents. Our team will respond within hours.

Are lawyers certified?

Yes. All lawyers in our network are verified, licensed practitioners in their respective jurisdictions.

What payment methods are accepted?

We accept bank transfer and credit/debit card. Partners and agents can also pay via their LPH wallet balance.

Still have questions? Our team is here to help.